Welcome to Mission Impossible. The following are the Terms & Conditions (‘Terms’) that govern the use of the Mission Impossible website and the sale of Tickets. By using or visiting the site, you agree to be bound by these Terms.

Mission Impossible reserves the right to change these Terms at any time, effective immediately upon posting on the website. Please check this page periodically for any changes.

All rights, including copyright, in this website are owned by or licensed to Mission Impossible. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is strictly prohibited without the permission of Mission Impossible.

1. Introduction

a. These Terms apply to any purchases you make from Mission Impossible, including our Terms of Use.
b. Mission Impossible Hospitality Ltd is a company registered in London and Singapore.
c. We sell event tickets and related services on behalf of event organisers, promoters, venues, artists, agents, clubs, and others.
d. Tickets are allocated to us by Event Partners or Providers and sold in accordance with their instructions.
e. Seat maps are indicative and may change without notice.
f. All products and services sold by us are referred to as “Tickets”.
g. Tickets are non-refundable and non-exchangeable unless specified in these Terms.
h. An Event Partner is a primary venue supplying tickets directly to us.
i. An Event Provider is a third-party agent sourcing tickets from Event Partners.

2. Client Obligations

• You must be 18+ to purchase and hold a valid credit/debit card.
• All purchases are subject to these Terms and additional event/venue-specific conditions.
• Orders may be cancelled if they fail payment or security checks.
• Unauthorised use of bots or automation to purchase is prohibited.
• Accurate contact information must be provided.
• You are responsible for having valid ID, passport, and insurance for travel.
• Bookings must match the name on your travel documents.

3. Prices and Fees

• Prices include VAT/GST where applicable and may include service or delivery charges.
• Prices are in GBP and may change with currency rates.
• In the event of pricing errors, you will be offered to confirm or cancel your order.
• Full payment is required upon booking unless otherwise stated.
• Deposits are refundable if the booking cannot be confirmed but become non-refundable once confirmed.

4. Accommodation

• Accommodation ranges from 2★ to 5★ and may differ by country.
• A breakage deposit may be required at check-in.
• No-shows may forfeit accommodation.
• Child reductions apply depending on hotel policy (e.g. Infants 0–2, Children 2–11).

5. Tickets Delivery / Collection

• Tickets may require a signature and must be sent to billing address.
• Delivery times vary; contact us if your event is within 5 days and tickets haven’t arrived.
• Tickets may need to be collected at the venue — ID and payment card will be required.
• All guests must enter the event together for E-tickets.
• Fraudulent transactions may result in cancellation without refund.

6. Tickets

• Lost or stolen tickets may not be replaceable and could incur admin fees.
• You are responsible for protecting your tickets and not posting barcodes online.
• Always check your tickets upon delivery for accuracy.

7. Ticket Restrictions

• Quantity limits may apply per person/card/transaction.
• Tickets are non-transferable and cannot be resold or used for promotions.
• Restricted view or minimum age conditions may apply and are your responsibility to review.
• All discounts and promotions are subject to availability.

8. Events – Timings and Admissions

• Event start times may change.
• No refunds for changes unless they meet the definition of a “material alteration”.
• Latecomers may only be admitted at breaks.
• Entry can be refused for a range of reasons including security or behaviour concerns.
• Re-entry is generally not allowed unless stated.
• Events may be recorded — attendance implies consent.
• Some events may include effects unsuitable for sensitive individuals.

9. Event Cancellations, Postponement, and Alterations

Cancellations:

• If an event is cancelled, you may receive a refund minus processing fees.
• If part of a multi-day event is cancelled, a partial refund may be offered.

Rescheduling:

• Event dates and start times may change. This is common for football fixtures due to TV scheduling, policing requirements, or domestic and European cup competitions.
• When you purchase tickets, you are purchasing access to the event, not a guaranteed date or kick-off time.
• If an event, including a football fixture, is rescheduled, your tickets remain valid for the new date and time.
• No refunds are offered for date or kick-off time changes, regardless of the reason for the change. This includes matches moved within the same weekend, typically Saturday to Sunday, and matches moved from a weekend to a midweek date, for example, Tuesday to Thursday.
• If you cannot attend the rescheduled date, we may attempt to resell the tickets on your behalf. Resale is not guaranteed.
• Personal circumstances, travel arrangements, or inability to attend the rescheduled date do not qualify for a refund.

Material Alterations:

• You may be eligible for a refund if an event changes significantly.
• Changes that are not considered material include changes to the event date or start time, venue changes, artist substitutions, weather conditions, or scheduling changes.

Refund Process:

• Refunds are only issued if authorised by the Event Partner.
• Returned tickets must be received within 28 days.
• Certain ticket types (e.g. personalised or perishable) are non-refundable.

Resale Support:

•⁠ ⁠If you are unable to attend the rescheduled fixture, Mission Impossible Tickets will do its best to resell the tickets on your behalf.

•⁠ ⁠Resale depends on demand, timing, and market conditions and cannot be guaranteed.

•⁠ ⁠Where tickets are successfully resold, proceeds will be returned to the customer, less any reasonable costs incurred.

•⁠ ⁠Mission Impossible Tickets cannot guarantee that tickets will be resold or that the full original ticket value will be recovered.

Customer Responsibility:

•⁠ ⁠It is your responsibility to check confirmed match dates and kick-off times before making travel or accommodation arrangements.

•⁠ ⁠Confirmed bookings are non-refundable once purchased.

10. Limitation of Liability

• We are not liable for indirect or consequential losses.
• You are responsible for travel and accommodation booked separately.
• Our maximum liability is limited to the ticket price paid.
• Nothing in these Terms limits our liability for fraud or negligence causing death/injury.

11. Queries and Complaints

• Contact us via email at [email protected] with your order reference.
• We may take up to 30 days to resolve issues that require Event Partner involvement.
• We aim to resolve disputes fairly and quickly.

12. Governing Law

• These Terms are governed by the laws of the Republic of Singapore.
• Any disputes will be handled in Singaporean courts.
• If any part of the Terms is unenforceable, the rest remains valid.
• Terms may differ by event and can change without notice.
• In case of conflict, these Terms override those printed on tickets.
• We are not liable for delays caused by force majeure (e.g. weather, war, strike, etc.).

Last updated: 14th January 2026
Subject to change without notice.